Support
When Something in COME Isn't Working
Most problems can be fixed on your phone in a few steps. When they can't, use the help option inside COME.
Check These First
| Problem | Check |
|---|---|
| Nothing loads | Does another website open? If not, it's your connection |
| Loads slowly or looks broken | Close and reopen COME; in the app, clear its cache in Settings → Apps → COME → Storage |
| A match is missing | Is the right sport tab selected? Has the match already started? Look in My Matches |
| Your entries are missing | Are you signed in with your usual method? |
| Keeps asking you to sign in | Is your phone's date and time set to automatic? Are you in private browsing? |
When to Ask COME for Help
- Sign-in fails on every device and connection.
- Entries you know you made don't appear under your usual sign-in.
- An error message keeps appearing and none of the checks explain it.
Help options in most apps sit in the account, profile or settings area. Look there in COME.
What to Have Ready
Your device, whether you used the app or browser, the exact message, the time, and the match or area involved.
Never Share
Passwords, verification codes, or full card and bank details, with anyone who contacts you offering help.